Happy Scribbles, Inc., will ship your products within 2 to 3 business days after you place your order. Most products will be sent First Class or Parcel Post and will arrive approximately 7 days from date of shipment. Books will be sent Media mail and may take up to 21 business days, though it rarely takes that long. Other products may be sent by Priority mail, depending on the weight of the package.
We will send you a shipment confirmation to the email address you provided us. The email will have the shipment tracking number and the URL of our shipper's web-based tracking tool, along with the shipper's customer service number. Please note that if you have SPAM protection on your email account, you may not receive this email.
Currently, Happy Scribbles, Inc., ships via the United States Postal Service. The shipping rates are calculated by the total weight of your order. The checkout procedure will provide you with the available shipping options and costs.
We plan to offer a wider variety of shipping choices in the near future.
Delivery Guarantee
Once the carrier has picked up your product, it is their responsibility to deliver the product to you. If damage to product is caused during transportation, please see replacement instructions below.
Cancellations
Once you place an order, you may cancel your order up to the time at which your order is processed and shipped. Please contact us at Gladys@happyscribbles.net tocancel your order, with your order information.
After your order is processed, you will not be allowed to cancel your order.
Lost Orders
If you think your order may have been lost, please check your shipment confirmation email to locate the tracking number. Then go to www.USPS.com/shipping/trackandconfirm.htm and enter the tracking number in the "track and confirm" box.
USPS will let you know the status of your shipment. (Please remember that it may take some time for USPS to enter your tracking number into their system. Allow 48 hours from the receipt of your shipment confirmation before checking with USPS.)
If you have checked with the USPS and have found no record of your order after 48 hours, please contact us.
Out of Stock Products
You should not be able to add products out stock to your shopping cart however if our inventory management is incorrect and you order a product that in fact is out of stock, your order will not be sent until we can fulfill your complete order and we will do our best to notify you.
Returns
All sales are final. We may accept returns under special circumstances, however you must contact our office at Gladys@happyscribbles.net within 30 days of purchase to request permission. We will give you instructions on how to send your return. Please follow these instructions carefully, if they are not followed, your return will incur customs/duty charges that will result in the package being refused and returned to you. If the product is not in its original condition or has been opened or used, no refund will be issued. All returns are subject to a 15% restocking fee and shipping charges are non-refundable.
Replacement
You may request a replacement for your purchase within 30 days of the order ship date for either of the following two reasons:
We sent the wrong item.
The item received is defective (including damaged in transit or product defect)
Please contact our office for a replacement, Gladys@happyscribbles.net within 30 days of purchase if you have received a defective product.
Refund
There are no refunds. If within 30 days of receiving your oder, you discover that the item is defective after the package is opened, we will send you a replacement (please see Replacement and Returns above).
We will not accept requests for Return Merchandise for any reason other than those listed above.
Customs & Import Duties
You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When ordering from our website you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
If you have any questions or concerns in regards to our Shipping and Returns Policy please email Gladys@happyscribbles.net.
